Troubleshooting

Flow Rate issues

-Replacing the filter solves this issue 95% of the time

-Check and remove air in the lines (see Support Page)

-Clean the inner filter (CONTACT SUPPORT)

-Complete a hard reset of the machine (CONTACT SUPPORT)

-Make sure the chiller has at least 18 inches of open space around all edges

-Place both hoses attached to the chiller into a 5+ gallon bucket filled with equal parts water & vinegar and run for 25-30 minutes.

Filter is Pink

-Check water levels using a test strip

-Add ¼ tsp of Chlorine

-Change the filter immediately

The Chiller is turning off

-Make sure the auto button is on

-Make sure the chiller has 18 inches of open space around each side of the chiller

-Check the power supply and change the outlet to test

The chiller isn’t getting cold

-Complete a hard reset on the system

How to do a Full reset on The Cold Life Chiller

Step 1: Turn on chiller

Step 2: Press the settings button

Step 3: Press question mark in the upper right hand corner and hold until a password screen appears

Step 4: Enter the password 872963 then press ok

Step 5: Press previous page in bottom right corner

Step 6: Press Reset in bottom right corner

Step 7: Then press home page

Step 8: Press power button off and then power on